Certified Public Accountant

Continuing Education Credit:
2.0 CPE Credit
Field of Study:
Specialized Knowledge
CPE Delivery Method:
Self-Study
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
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Illumeo is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State Boards of Accountancy have the final authority on the acceptance of individual course for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

NASBA Sponsor Number: 109504
State of New York Sponsor Number: 002746
State of Texas Sponsor Number: 009890
In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50-minute hour.
More information about CPA CPE Credits
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Chartered Accountant (IES8 CPD)

Continuing Education Credit:
2.0 Hour
Field of Study:
Specialized Knowledge
CPE Delivery Method:
Self-Study
Program Location:
Online
Your specific provider of Continuing Professional Development accreditation has final authority on the acceptance of individual courses for CPD-IES8 credit.
More information about CPD-IES8 Hours
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Certified Management Accountant

Continuing Education Credit:
2.0 CPE Credit
Field of Study:
Specialized Knowledge
CPE Delivery Method:
Self-Study
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
More information about CMA CPE Credits
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Certified Fraud Examiner

Continuing Education Credit:
2.0 CPE Credit
Field of Study:
Specialized Knowledge
CPE Delivery Method:
Self-Study
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
More information about CFE CPE Credits
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Certified Internal Auditor

Continuing Education Credit:
2.0 CPE Credit
Field of Study:
Specific business topics such as finance and others
CPE Delivery Method:
Self-Study
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
Registry of CPE Providers Seal


Recognized CPE provider, authorized by the Institute of Internal Auditors for use in the Certified Internal Auditor (CIA) CPE program.
More information about CIA CPE Credits
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Certification in Risk Management Assurance

Continuing Education Credit:
2.0 CPE Credit
Field of Study:
Other activities contributing to professional competence
CPE Delivery Method:
Self-Study
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
Registry of CPE Providers Seal

Recognized CPE provider, authorized by the Institute of Internal Auditors for use in the Certified Risk Management Assurance (CRMA) CPE program.
More information about CRMA CPE Credits
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Society for Human Resource Management Certified Professional

Continuing Education Credit:
2.0 PDC Credit
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
approved by SHRM

Illumeo is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP℠. This program is valid for 2.0 PDCs for the SHRM-CP℠. For more information about certification or recertification, please visit www.shrmcertification.org.
More information about SHRM-CP PDC Credits
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Society for Human Resource Management Senior Certified Professional

Continuing Education Credit:
2.0 PDC Credit
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
approved by SHRM

Illumeo is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-SCP℠. This program is valid for 2.0 PDCs for the SHRM-SCP℠. For more information about certification or recertification, please visit www.shrmcertification.org.
More information about SHRM-SCP PDC Credits
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Professional in Human Resources

Continuing Education Credit:
2.0 CEU Credit
Field of Study:
HR (General)
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
pre-approved by HRCI
This program has been approved for 2.0 HR (General) aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute homepage at www.hrci.org.
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
More information about PHR CEU Credits
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Senior Professional in Human Resources

Continuing Education Credit:
2.0 CEU Credit
Field of Study:
HR (General)
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
pre-approved by HRCI
This program has been approved for 2.0 HR (General) aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute homepage at www.hrci.org.
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
More information about SPHR CEU Credits
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Global Professional in Human Resources

Continuing Education Credit:
2.0 CEU Credit
Field of Study:
HR (General)
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
pre-approved by HRCI
This program has been approved for 2.0 HR (General) aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute homepage at www.hrci.org.
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
More information about GPHR CEU Credits
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Associate Professional in Human Resources

Continuing Education Credit:
2.0 CEU Credit
Field of Study:
HR (General)
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
pre-approved by HRCI
This program has been approved for 2.0 HR (General) aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute homepage at www.hrci.org.
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
More information about aPHR CEU Credits
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Professional in Human Resources – California

Continuing Education Credit:
2.0 CEU Credit
Field of Study:
HR (General)
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
pre-approved by HRCI
This program has been approved for 2.0 HR (General) aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute homepage at www.hrci.org.
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
More information about PHRca CEU Credits
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Professional in Human Resources - International

Continuing Education Credit:
2.0 CEU Credit
Field of Study:
HR (General)
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
pre-approved by HRCI
This program has been approved for 2.0 HR (General) aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute homepage at www.hrci.org.
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
More information about PHRi CEU Credits
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Senior Professional in Human Resources - International

Continuing Education Credit:
2.0 CEU Credit
Field of Study:
HR (General)
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
pre-approved by HRCI
This program has been approved for 2.0 HR (General) aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute homepage at www.hrci.org.
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
More information about SPHRi CEU Credits
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Instructor for this course
  Course Overview CPE
Course Syllabus
INTRODUCTION AND OVERVIEW
  Introduction to Managing Difficult Personalities7:26
  Sign of a Difficult Person12:18
  Actions to Take with a Person who Believes they are the Expert8:04
  Action to Take with Passive aggressive Personalities5:20
  Actions to Take with Individuals who See Everything in Negative Light4:41
  Actions to Take with Individuals who Overcommit and have Low Self-worth5:55
  Actions to Prepare Yourself2:06
  Evaluating Roles in the Situation4:18
  Tips for Communicating with Difficult People9:34
  Identify How to De-Escalate a Toxic Issue6:32
  Effective Tactics to Utilize When Dealing with Difficult People3:26
  Summary1:43
CONTINUOUS PLAY
  Managing Difficult Personalities1:11:23
SUPPORTING MATERIAL
  Slides: Managing Difficult PersonalitiesPDF
  Managing Difficult Personalities Glossary/ IndexPDF
REVIEW AND TEST
  REVIEW QUESTIONSquiz
 FINAL EXAMexam