1 CPE This course describes analytical models that can be used for strategic business analysis and customer analysis. Under strategic business analysis, the course covers external analytical models such as STEEP, SWOT, Porter's Five Forces and the Boston Consulting Growth Matrix. Under customer analysis, the course covers four models: Kano Model, Value Analysis, Expectation Ranking and Buyer Utility Map. This course is designed to increase analytical knowledge so that you make rational decisions across the overall business.
The course includes two handbooks of over 30 different analytical models that can be used to solve all types of business problems.
Learning Objectives
- Explore at least five areas in the external environment that can impact a business
- Discover the four critical questions to ask for assessing a company’s current situation
- Recognize how to categorize all products offered by a company into four major groups
- Identify differences in customer requirements and recognize how to address requirements in a logical flow
- Explore how to calculate the value different customers bring to a company
- Identify the six satisfaction touch points experienced by customers
- Discover five different types of problems that can be solved using five different analytical models
Last updated/reviewed: March 9, 2024
13 Reviews (51 ratings)
Reviews
Anonymous
(Associate Accountant)
If I could give this course and Matt Evans more than 5 stars, I would. This webinar was extremely informative, the slides match the lecture almost exactly, and you get two bonus handbooks with additional information. Matt's delivery was easy to understand, and you can tell that he is an expert in his field. I will be looking for more webinars by him, and would highly recommend this course!
Anonymous
(VP, WFM and BusTech)
I was unfamiliar with the Buyer Utility Map framework for analyzing consumer touch points; however, really enjoyed this section within the course. The instructor effectively presented materials in an engaging manner and provided useful supporting materials to reinforce key learnings. Timing of the course was also appropriate.
Antonio Fernandez Floro
(Regional Project Lead for Europe and Afr.. at Kirche Jesu Christi HLT (D),)
The course was very clearly organized. The subject was relevant to my work. Additional helps (handbooks) provided by the instructor make it an ongoing event, not jus a one hour CPE course. Very interesting and useful. More time would be needed to complete an in depth study of the principles shared.
Cheryl Husmann
( at Smiling Aviation, Inc.)
The detail provided in this course is very good. Our company is small enough that I might not be able to come up with enough data to extensively use some of these tools but some of the more basic ones are worth looking at for any company size.
Nancy Dodd
(CPA / Owner at Nancy V Dodd CPA)
Instructor provides an engaging delivery and a substantial amount of source materials for future consideration. He is very experienced in the field of analytics and his specific examples of implementation are quite helpful.
Natesha Davis
(VP, HCM at WMCHealth)
Instructor was detailed, organized, knowledge and very informative. I would highly recommend this course for those needing guidance on how to conduct business analysis to make informed decisions.
Paul Whatley
(Lead IT Auditor at Gulfport Energy)
Very good overview of why analysis is needed and what the benefits are. Also great materials were provided to give a foundation for further study.
Anonymous
(Management Consultant)
Exceptional level of strategic and tactical level of content. Engaging speaker and incredibly strong takeaway materials. Very impressed!
Ted Feher
(Owner at Feher, PC (CPA))
The concepts are interesting and thoughtfully enhanced by the instructors presentation. The supplemental material is very useful.
Anonymous
(Director, Internal Audit)
Very good course with so many information how to further learn analytical tools and sharp analytical skills.
Anonymous
(Accountant)
Theres a lot of good information, and the handbook contains even more!
Anonymous
(Director of Finance and Contracts)
Good class, very informative and the handbooks are a nice bonus.
Bruce Merrell
(Manager at RSM)
A very eye-opening orientation to various analytical models
Prerequisites
Course Complexity: Intermediate
No Advanced Preparation or Prerequisites are needed for this course.
Education Provider Information
Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA
95113
Contact:
For more information regarding this course, including complaint and
cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to
.
Matt EvansPrincipal
About Illumeo
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- Email: info@illumeo.com
- Phone: 408-400-3993
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- Av #221, Campbell, CA 95008
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