TERMS AND CONDITIONS

Illumeo Satisfaction Guarantee and Refunds

Illumeo wants its Subscribers, Certification Program and Course Collection buyers (the "Buyer(s)"), whether individual users or corporate licensors, to be completely satisfied with their experience with Illumeo. Thus, Illumeo will provide a refund to any Buyer who is not satisfied with the product or service they have purchased, on condition that they provide a valid and reasonable explanation for their dissatisfaction. Requests for refunds must be made within thirty (30) days of the date of purchase.

If professional credit(s) (such as CPE) was earned for courses taken or webinars attended prior to the refund request, the professional credit(s) will be rescinded when the purchase is refunded and we will notify the appropriate governing body(ies) of the rescission. If the Buyer has enrolled in five (5) or more courses or webinars during the first thirty (30) days of purchasing, based on Illumeo's internal records, the Buyer will not be eligible for a refund.

Refund Timing

Qualifying refunds will be processed within seven (7) business days of request of refund. If the original payment was not made by credit card (e.g. made by check or wire), the refund may take more than seven days to process. A requester will be notified as quickly as commercially practicable if his or her request for refund does not qualify or fall under Illumeo's refund policy.

Auto-Renewal of Subscriptions

Illumeo Individual and Team subscriptions are automatically renewed at the end of the subscription term unless: (1) you cancel your subscription during the Subscription period; or (2) you request a cancellation within thirty (30) days after your renewal payment has been processed. Instructions for requesting a cancellation can be found in our FAQ.

Inquiries

For more information regarding administrative policies such as refund requests, cancellations, complaints or the like, please email us at infoillumeo [dot] com or call us directly at 408-400-3993.

Policy Updates

This refund policy may change from time to time. All changes to the policy will be posted to the website and are effective as of posting.

Request a Refund

Click on this link to go to the refund form.