Best Practices for Listening Effectively in Human Resources

Continuing Education Credits
Click or touch a Credit for more information
SHRM-CP
1.5 PDC
SHRM-SCP
1.5 PDC
PHR
1.5 CEU
SPHR
1.5 CEU
GPHR
1.5 CEU
aPHR
1.5 CEU
PHRca
1.5 CEU
PHRi
1.5 CEU
SPHRi
1.5 CEU

Society for Human Resource Management Certified Professional

Continuing Education Credit:
1.5 PDC Credit
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
approved by SHRM

Illumeo is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP℠. This program is valid for 1.5 PDCs for the SHRM-CP℠. For more information about certification or recertification, please visit www.shrmcertification.org.
More information about SHRM-CP PDC Credits
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Society for Human Resource Management Senior Certified Professional

Continuing Education Credit:
1.5 PDC Credit
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
approved by SHRM

Illumeo is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-SCP℠. This program is valid for 1.5 PDCs for the SHRM-SCP℠. For more information about certification or recertification, please visit www.shrmcertification.org.
More information about SHRM-SCP PDC Credits
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Professional in Human Resources

Continuing Education Credit:
1.5 CEU Credit
Field of Study:
HR (General)
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
pre-approved by HRCI
This program has been approved for 1.5 HR (General) aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute homepage at www.hrci.org.
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
More information about PHR CEU Credits
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Senior Professional in Human Resources

Continuing Education Credit:
1.5 CEU Credit
Field of Study:
HR (General)
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
pre-approved by HRCI
This program has been approved for 1.5 HR (General) aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute homepage at www.hrci.org.
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
More information about SPHR CEU Credits
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Global Professional in Human Resources

Continuing Education Credit:
1.5 CEU Credit
Field of Study:
HR (General)
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
pre-approved by HRCI
This program has been approved for 1.5 HR (General) aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute homepage at www.hrci.org.
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
More information about GPHR CEU Credits
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Associate Professional in Human Resources

Continuing Education Credit:
1.5 CEU Credit
Field of Study:
HR (General)
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
pre-approved by HRCI
This program has been approved for 1.5 HR (General) aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute homepage at www.hrci.org.
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
More information about aPHR CEU Credits
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Professional in Human Resources – California

Continuing Education Credit:
1.5 CEU Credit
Field of Study:
HR (General)
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
pre-approved by HRCI
This program has been approved for 1.5 HR (General) aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute homepage at www.hrci.org.
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
More information about PHRca CEU Credits
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Professional in Human Resources - International

Continuing Education Credit:
1.5 CEU Credit
Field of Study:
HR (General)
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
pre-approved by HRCI
This program has been approved for 1.5 HR (General) aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute homepage at www.hrci.org.
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
More information about PHRi CEU Credits
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Senior Professional in Human Resources - International

Continuing Education Credit:
1.5 CEU Credit
Field of Study:
HR (General)
Program Location:
Online
Program Level:
Basic
Prerequisites:
No advanced preparation or prerequisites are required for this course.
pre-approved by HRCI
This program has been approved for 1.5 HR (General) aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute homepage at www.hrci.org.
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
More information about SPHRi CEU Credits
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Instructor for this course
  Course Overview CPE
Course Syllabus
INTRODUCTION AND OVERVIEW
  Introduction to Best Practices for Listening Effectively in Human Resources11:56
Listening Effectively in Human Resources
  Problems these Myths of Listening cause in the Workplace10:36
  The 3D Model of Listening12:02
  Applying the 3D Model of Listening to Human Resources11:32
  Listening to Resolve12:05
  Listening to Negotiate and Empathize11:55
  Listening to Collaborate and Initiate12:11
CONCLUSION
  Listening to Innovate and Conclusion11:56
CONTINUOUS PLAY
  Best Practices for Listening Effectively in Human Resources 1:34:12
SUPPORTING MATERIALS
  Slides: Best Practices for Listening Effectively in Human ResourcesPDF
  Best Practices for Listening Effectively in Human Resources Glossary/IndexPDF
REVIEW AND TEST
  Review Questionsquiz
 Final Examexam