In this course we discuss best practices for internal and external written communications in business including business letters, memoranda, reports, email and online communications. We begin with a brief overview of types and uses of written communications in the business environment. This leads to a conversation about different techniques for business correspondence and what is appropriate and expected forms of communication to avoid the consequences of bad communication.

Then we explore critical analysis as a way to develop your awareness of various aspects of communication to properly read between the lines. This course serves to highlight the many aspects if communication to reduce mistaken subtext and nurture healthier business relationships.