In this course, we examine the importance of business operations management as a major source of sustainable competitive advantage. We start with a brief overview of the traditional market-led approach to business operations management and the corresponding resource-based perspective. This leads to a conversation about the decisions, activities, and processes that form the foundational principles of business operations management.

We also explore the contemporary ideas and issues which are relevant to the practice of business operations management. This course serves to build upon the concepts and principles that create the basis of how an organization can use its operations resources to create a competitive advantage.