Holding conversations of a difficult or sensitive nature can often cause many employees to worry. They might not be used to the situation or there maybe fears that discussions may lead to conflict. However, it is necessary that these conversations are held.

This course develops a road map for preparing to hold difficult conversations and gives practical advice and examples on how to deal with issues that arise.

It covers 2 areas:

1. How to hold a difficult conversation to best the desired outcome
2. Techniques to respond to difficult subjects, behaviors and outcomes

It takes learners through the 6Rs approach to holding conversations to ensure the desired outcome. It also includes techniques for dealing with inappropriate comments, attitudes and behaviors.

Course Key Concepts: Difficult conversations, Inappropriate behavior, Responding to comments, Behaviors and attitudes.