This course is designed to help you to think differently in the way you communicate and deal with people who are tough to work, communicate, and simply deal with. It includes a variety of approaches to consider as you prepare for interactions with people and personality types that are challenging for you.

Individuals who are challenging may have difficult personalities and challenge you because of your approach to communicating with them. This course looks at a variety of challenging personalities and provides you with strategies and tools for overcoming, ignoring, or simply tolerating those individuals as you work to communicate and influence them.

Learning Objectives
  • Identify why certain individuals are challenging for you
  • Explore approaches to communicating effectively with different personalities
  • Discover helpful approaches to influence those difficult people
  • Discover how to design a strategy to make future conversations more productive
Last updated/reviewed: March 17, 2024
6 Reviews (42 ratings)

Reviews

5
Member's Profile
The instructor made good points in trying to communicate with the other person. These points will be very useful to review before having a meeting with that person.
3
Anonymous Author
The course was very common sense. This would be a good course for new managers or staff members that seem to be in constant conflict with other team members.
5
Member's Profile
I absolutely enjoyed the straight-forward approach to cover the essential topics. Also, the PDF files helped me a lot to double-check some specific topics.
5
Anonymous Author
Realizing the importance of positive feed back and getting a commitment from the person by asking a close ended question.
3
Anonymous Author
It was a good reminder of essential communication skills and how to apply that to difficult people
4
Anonymous Author
Very informative course. Practical application and easy to follow.
Prerequisites
Course Complexity:

No advanced preparation or prerequisites are required for this course.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
  Course Overview CPE
Course Syllabus
INTRODUCTION AND OVERVIEW
  Introduction to Dealing with Challenging People2:45
  Challenging People, Who Are They and From Where Did They Come?4:49
  Effective Communication with Challenging People9:57
  Approaches to Influence Challenging People2:25
  Design a Strategy for Long-term Success1:29
  Now- Take Action & Conclusion5:03
CONTINUOUS PLAY
  Dealing with Challenging People26:28
SUPPORTING MATERIALS
  Slides: Dealing with Challenging PeoplePDF
  Dealing with Challenging People Glossary/IndexPDF
  Action PlanDOCX
REVIEW AND TEST
  REVIEW QUESTIONSquiz
 FINAL EXAMexam