1.0 CPE This course shows you how to recognize the deeper causes of interpersonal conflict. It emphasizes skills to help you critically evaluate explosive situations and choose the appropriate strategies and tools to manage and/or resolve these conflicts. You will develop greater awareness of what pushes your buttons and how to control your reactions. You will also be able to assist your direct reports in looking at their own triggers for upset and coach them in behaving in more productive ways.
Many conflicts are situational and focus on business problems. Fortunately, by gaining agreements around a specific issue the tension is easily resolved. However, many times conflicts are based on personality disconnects and these are usually more intense and impactful over longer periods of time.
When you and your team have awareness about both types of conflicts you can evaluate the situation more quickly and make a judgment call on which tools will get the conflict resolved faster and smarter. If you can ask the right questions to find out the underlying cause of interpersonal disputes you have a much better chance of finding a long term solution.
Learning Objectives
- Recognize the difference between a situational disagreement and interpersonal conflict
- Recognize the difference between listening for facts and listening for emotional content
- Identify the 13 personality patterns that can disrupt productivity at work
- Develop a set of open ended questions that can short-cut tension
Last updated/reviewed: March 16, 2024
58 Reviews (189 ratings)
Reviews
Pedro Rosario
(Director, ITS at CNM LLP)
It was enlightening to understand the various types of people (high-achiever, people pleaser, persecution, etc. Moreover, it was interesting and agreeable that past experiences and behavior are repeated in present time. And one must understand how one responds to conflict first before one can be successful in resolving conflict.
Hyoe Nakagiri
(Internal Auditor Chasing New Opportuniti.. at Independent)
Great perspectives on how we can look at human conflict in an objective way and channel the energies involved in a positive direction. I would like to use this as a discussion-starter toolkit to work with my newly promoted audit manager.
Would have been ideal I could hear a few more examples of the "transformation."
Anonymous
(Senior Manager All Brands Group Risk Adv..)
The course aids in gaining a better understanding of the different personality types of yourself and others. Taking time to learn these traits of colleagues will help in developing stronger, more successful work relationships and partnerships.
Richard Firth
(Head of Maritime Audits at HA-Group RAAS)
Valuable course! I felt I was attaching people who I meet with in the business to the content of the course which was helping me and guiding me on how to deal more effectively with them. I love the simple but effective OUT technique.
Anonymous
(-)
This course made me think about the different types of patterns and their impact on work and personal life situations. I would have liked to see a little more focus on how to transform some of the more prevalent ones.
Marilyn Rapp
(Owner at Self-Employed)
This is a quick and easy course. It's more of an overview than anything in depth, but what do you expect from an hour course. It is good at explaining the different personality types and how they interact.
Edward Thill
(Consultant at None)
Of course there are limits to what can be accomplished in one hour but I don't feel I am any better prepared to deal with conflict within my team, I can now just add a label to each member.
CHARLOTTE CRAWFORD
(Controller at WEST CENTRAL WIRELESS)
This course was very helpful in identifying different personalities and learning techniques to modify these personalities to compliment each other and succeed as a team.
Michelle Adams
(CFO at SeaWorld Entertainment)
The presenter did a great job of explaining the topics and provided several examples to support her message. The supporting documents were very helpful too.
Roberto Bonifanti
View Instructor Profile
Very interesting particularly how to extract the best behavior from others. This is surprising amazing. My team will benefit from my better performance.
Anonymous
(Independent Consultant)
interesting class. Some of the videos were repetitive and I'd prefer only one reference to "more information is available by purchasing my book at..."
Anonymous
(Director)
The course is all about different types of behaviors in the work place. The presenter gave honest and real-life examples for better understanding.
Anonymous
(Senior Director, Finance and Administrat..)
I liked the course, but I felt like the videos in the middle of the presentation interrupted the course's flow, and in some cases, were repetitive.
Anonymous
(N/A)
This course was very easy to follow and also very informative. The information was highly beneficial and easy to apply to my personal profession.
Anonymous
(Associate Director, CFCC Assurance)
Straight forward course with interesting examples of different employee “types” and how to transform them into their beneficial counterparts.
Anonymous
(Board Member)
Interesting perspective on the work place and how we all have behaviors that are not always the best. It was easy to listen and understand.
Stephen Levitt
View Instructor Profile
I found the course interesting I did not pass the course first time but it gave me the chance to think deeply about the questions.
Anonymous
(Internal Audit Manager)
Interesting course overall and apprecite the specific stories and scenarios on the different types of attitudes in the workplace.
Anonymous
()
This course was insightful to understanding the need to resolve conflict before it becomes toxic to productivity.
Anonymous
(Maritime Manager )
I M Be in charge of different teams in the past but definitly now i have some differents point of you
Anonymous
(Manager Maritime Auditing Carnival Corpo..)
It has helped me recognize actions of others and the best way to avoid conflict and be more efficient.
Robert Workman
(Senior Lean Development Officer at Confidential)
Decent introduction to conflict resolution process and some good examples of what to do or not to do
Michelle Analyst
(Financial Analyst at City of Detroit)
Very insightful tips. Clear, concise with real world scenarios. Would recommend for any executive
Robert Friedman
(CFO at BAMCO inc.)
Course helped me learn a technique to observe understand and transform conflicts at work and home.
KURT LETAIN
(CFO at ENGINEERED ASSEMBLIES INC.)
Always good to review techniques. Not dealing with conflict can create a poison work environment.
Anonymous
(Controller)
Interesting perspective. I would have liked to have learned more about HOW people can transform.
Anonymous
(Director RAAS)
It is very interesting and it made me realize about my patterns and how much work I need to do.
Gwen Clemings
(Production Revenue Accountant at Repsol)
Good information; felt credit given did not correlate to the time allotted to maximize benefit.
Susan Hertz
(Hospital Lab Finance Director at Raleigh Pathology Assoc @WakeMed)
Sylvia presents real-life examples and offers real-life tips to overcome conflict at work.
Anonymous
(Manager - Forensics)
Very helpful in suggesting alternative methods for handling different personality types.
Anonymous
(CPA)
Excellent course detailing ways to be more effective in conflict management situations.
Emily Piras
(Internal Audit Manager at Costa Crociere spa)
Everyone should take this cours as it helps to understand better some office dinamics.
Anonymous
(Owner)
Good intro to understanding how past experiences impact current behaviors.
Anonymous
(Vice President of Technical Accounting)
Good peek at various types of personalities and ties to personal life.
Anonymous
(Sr. Director, FP&A)
Offers some good pointers to keep relationships civil and productive.
Debbie Hafele
(Executive Assistant at Sammons Corp)
Effective, concise, and practical conflict resolution tips!
Anonymous
()
Interesting content. Practical examples. Fun presentation.
Anonymous
(Manager, Financial Reporting)
Good overview on tips but... hardest part is transforming
Richard B. Walser
(Controller at SASCO)
Good overview. Lots of material to cover in one hour.
Anonymous
(Business Performance Manager)
Very interesting, eye opening, and useful tactics.
Dwight Hutchinson
(Director at Carnival Corp.)
A different perspective on group behavior.
Paul Phillips
(Finance at None)
Wish I could print out lesson plan easier.
Lawrence Hirsch
(Controller at Builders design)
Sylvia provides tremendous insights.
Matt Osmundsen
(Category Finance Director at Energizer Holdings, Inc.)
Great course! Very informative.
S Marie Vernon
(- at --)
Very helpful presentation.
Anonymous
(-)
I enjoyed the 13 profiles
Brian Meister
(SVP Corp Compliance & Accounting at ACDI/VOCA)
clear and concise
Anonymous
()
Interesting Topic
Anonymous
(Associate Financial Analyst)
great course
Anonymous
(CFO)
interesting
Anonymous
()
good review
Carlinton Clarke
(- at Duca)
no cmments
Haley Gismondi
(CPA - Fund Accounting at Technology Crossover Ventures)
Helpful
Douglas Ronald
(---- at ------------)
Good!
Mei Ren
(Regional Director at AECOM)
Good
Erin Milroth
(Assistant Controller at -Edifice, Inc.)
none
Max Davis
(Project Manager at Barclays)
Good
Jacob Petersen
(Financial Analyst at DLL Group)
na
Prerequisites
Course Complexity: Foundational
Advanced Preparation: None
Prerequisite: Have been a leader or a team for at least 6 months.
Education Provider Information
Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA
95113
Contact:
For more information regarding this course, including complaint and
cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to
.
Sylvia LafairPresident
About Illumeo
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Contact Us
- Email: info@illumeo.com
- Phone: 408-400-3993
- Adress: 1608 W Campbell
- Av #221, Campbell, CA 95008
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