1 CPE In this course we discuss the foundations of communicating within the world of Human Resources.
Communication is the lifeblood of any organization and the Human Resources (H.R.) professional who masters the ability to communicate effectively is hired and promoted quicker, builds stronger relationships, and elevates their job performance productivity and profitability.
We first provide an introduction to a 3D approach to communication. This is a significant shift from the old 2D approach and opens the door to many more opportunities. From there we explore the demands of building relationships with a wide range of employees; from top executives to mid-level managers to front line staff. This also includes exploring the generational differences within these relationships.
At last, we consider nine contexts where Human Resources professionals spend most of their time: Informing, Confronting, Collaborating, Negotiating, Persuading, Empathizing, Resolving, Initiating and Innovating.
Course Series
This course is included in the following series:
3 CoursesBest Practices for Communicating in Human Resources
- Best Practices for Communicating in Human Resources
- Best Practices for Listening Effectively in Human Resources
- Best Practices of HR Communication with the “C” Suite
Learning Objectives
- Explore the 3D approach to communication.
- Discover the unique perspective of individual you are seeking to communicate with.
- Recognize the unique approaches necessary with each of the 9 contexts.
Last updated/reviewed: March 7, 2024
30 Reviews (96 ratings)
Reviews
Anonymous
(Implementation consultant)
While the information review was good, I found some of the questions to be poorly worded. I could have gone more than one way with a few of them. For example, the definition of confrontation in an HR role is described as determining blame. The lecture speaks of finding common ground or empathy with a young child. Since the test response doesn't tell you which item you got wrong you can go in circles until you determine which it is.
Anonymous
(VP, WFM and BusTech)
This course provided insightful and useful tactics to create shared meaning to effectively communicate with others. The concepts of the 3D model can easily be applied to personal and professional communication. The facilitator also did an excellent job of providing clear and concise supporting materials to reiterate key concepts.
Anonymous
(Owner and Founder)
Not a bad course. I get the concept but wish I would've had better understanding of all the things he was talking about. This guy is super nice and I can tell he is genuine; however, PhD's are typically a little harder to understand when they lecture like they're teaching a PhD class.
Anonymous
(Payroll Analyst)
The is a very informative course. The way in which the concepts are presented is helpful and it is easy to understand. The instructor was engaging and was able to keep this interesting. This course could be useful across many levels of an organization.
Tammie Laurito
( at Diocese of St. Petersburg)
I appreciate Dr. Murfield's passion for 3D communication. I agree with the importance of seeking to understand another person's perspective when communicating, but putting so much thought into every conversation seems overwhelming to me.
Anonymous
(Sr. HR Business Partner)
This was a very interesting course. The instructor did a good job of clearly communicating the contents and details of the course. This class offered me insight into how to be a better communicator.
Natalia Lippold
(Certified Payroll Professional at Trivantus, Inc.)
This course was very helpful in putting what I though I knew into an organized, concrete format. The lecture and the examples were very clear and easy to understand. Thank you.
Anonymous
(Senior Payroll Specialist)
Course had good content. It was fairly difficult to listen to the presenter as every sentence spoken was made to sound like it was ground breaking information.
Anonymous
()
This was an interesting course on different methods of communication. It helps show how to find common ground and approach conversations constructively.
Anonymous
(Auditor)
Great class on how to improve your communication skills. I should be able to implement these principles immediately in my career.
Sealtiel Alvarez Sanchez
(Shared Service Center Manager at Aliaxis)
Author will explain the key concepts of communication and different communiations models useful in the contemporary world.
Anna Poselenova
( at Junior's)
I recommend this course to anyone who would like to refresh or brush up on their communication understanding and skills.
Lisa Buchanan
(Business Analyst at iSolved)
HR isn't really my area but the course was informative and the speaker relayed the information in a pleasant manner.
Anonymous
(VP of Payoll)
Very well spoken. Good information. This was a bit outside of my expertise and so it was very helpful to me.
Anonymous
(Payroll Administrator)
Great lesson that taught me so many things. I can now effectively communicate with those around me .
Anonymous
(Auditor)
Provided great insight as to how we can improve our communication skills with today's diverse world.
Lisa A Conway
(Payroll Manager at CareWell Health)
This course helped me to understand the complex communication process in the Human Resources field.
Anonymous
()
I appreciate the perspective and insight. HR has definitely changed from what it was in the past.
Anonymous
(Senior Payroll Associate)
A very thoughtful course on the methods to create effective communication.
Anonymous
()
2D communication vs 3D communication was very informative. Thank you for a good job.
Anonymous
()
Great course but was very confused on the ambiguity of some of the exam questions.
Anonymous
()
I liked the terminology that was used to describe different communication tactics.
Anonymous
()
This really opened my mind. I appreciate the ideas of a 3-D model of communication.
DAN ZOU
(Payroll manager at Sinopro International Resources Inc.)
easy to understand, nice slides using pictures to explain the models, good wording.
Melissa Michaud
( at ADP)
great course learned everything i needed to pass test i definitely recommend
Dawn Hickmon
(Payroll Manager at WSSCWater)
Communication is the cornerstone to any successful relationship.
This course provides some great tools for communication.
Amanda Hamner
( at ADP)
Thank you for the information. Good Share! Awesome job.
Allison Justice
( at ADP)
great info and concepts. Definitely insightful material
Anonymous
(Payroll and Benefits Manager)
great course to help HR professionals. Thank you!
Prerequisites
Course Complexity: Foundational
No Advanced Preparation or Prerequisites are needed for this course.
Education Provider Information
Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA
95113
Contact:
For more information regarding this course, including complaint and
cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to
.
Loren MurfieldCEO & President
About Illumeo
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