“Awesome” is memorable, just “OK” isn’t, and “bad” or “sloppy” will be remembered forever.

This course is for anyone in the workplace who has to deal with other people – whether they be external customers, team members, or those in other departments in the company. There are lessons here for the CEO and his/her management team as well. It’s all about how to hire, train, reward and reinforce employees to maximize exemplary customer service.

Although hiring cheaply may save you money in the short-term, it will lose you reputation, goodwill, customers and revenue in the long term. Be better than the best and it will bring huge rewards over time.

This course offers many examples of awesome customer service – and how they have enhanced the reputation and revenue of their customers. Also contained in this course are many examples of simple, practical, every-day ways to give exemplary customer service.