In this course we will discuss the four elements of Emotional Intelligence, self-awareness, self-management, social awareness, and relationship management, as a key differentiator for high performance in today's world of work, where collaboration and influence are essential.

Following a definition of Emotional Intelligence (EQ), we will explore how everyday stress and personal triggers can limit our ability to make the best decisions. Then we will examine how EQ comes into play during our interactions with others at work. We will examine specific strategies that can promote more productive relationships and close with Action Planning to apply after the course.

Learning Objectives
  • Explore the four dimensions of Emotional Intelligence (EQ) and how they apply professionally and personally
  • Identify the business case for using EQ to be fully effective
  • Identify what your personal "triggers" are and how stress can create tunnel vision
  • Discover how EQ can help you to obtain buy-in for your ideas and better understand others' needs
  • Identify how to use EQ to build more productive interactions, with your boss, your peers, internal clients, and direct reports
Last updated/reviewed: March 10, 2024
22 Reviews (78 ratings)

Reviews

4
Anonymous Author
This course provided a great refresher of emotional intelligence dimensions as well as techniques for increasing self awareness and achieving desired outcomes in the workplace. The instructor presented content in an easy-to-understand manner; however, the audio did have some background noise that persisted throughout the presentation. Good supporting materials provided which reiterated key concepts and a foundation for self reflection.
3
Member's Profile
This course gives an overview of theories related to emotional intelligence and some helpful tips on how to start applying in the work setting. However, throughout the course the microphone picked up background noise or seemed to be rubbing against something and that was extremely distracting, detracting from learning.
5
Member's Profile
Great perspective and set of tools regarding Emotional Intelligence! I especially appreciate the four concepts regarding competence and incompetence: a. Conscious competence b. Conscious Incompetence c. Unconscious Competence d. Unconscious Incompetence
3
Anonymous Author
Overall the course had some good pointers on how to become more self aware in the work place however, there was a lot of background noise and static throughout the course. At times it was difficult to hear the instructor or hard to concentrate.
5
Anonymous Author
Great course with practical approaches to improving relationships at work whether you are a VP, manager, or associate. This course can aid in helping you enhance your connections not just at work, but personally as well.
4
Anonymous Author
The course was very good and I got a lot out of it; however, the microphone was very distracting. It was not sitting in a good place and would make a noise every time the instructor moved.
5
Anonymous Author
This was a very enlightening course. I enjoyed the content, and the instructor did a great job of keeping the audience engaged with an easy flow of delivery.
5
Anonymous Author
Emotional Intelligence is something that can benefit everyone, especially HR leaders. This course gave good approaches for self-talk that I learned from.
3
Anonymous Author
I disliked how mono toned the instructor was. She seemed informative, but she just kept hopping around from topic to topic during the lesson
1
Member's Profile
I'm not sure what is going on with the microphone but the noise is very distracting throughout the entire course.
5
Member's Profile
Great refresher. Thinking i might need to take this on a regular basis and reassess periodically.
5
Member's Profile
A great refresher course for me. The instructor was very engaging and the material is on point.
5
Member's Profile
talked about things i hadn't considered previously. Very insightful. looking forward to more.
4
Member's Profile
Good course, sounded like the instructor was playing with the microphone most of the time.
4
Anonymous Author
The course was really good but the audio was poor and distracting with background noise.
5
Anonymous Author
Great course. Not only did it teach me about EQ, it also convinced me to learn more.
5
Anonymous Author
I thoroughly enjoyed this course and gained additional knowledge regarding this topic.
4
Member's Profile
Good content, however the feedback or paper moving really made it difficult at times.
4
Anonymous Author
Good overview of the subject, but a little repetitive towards the end.
3
Member's Profile
Good course but bad sound quality. Kept hearing rustling sounds
4
Member's Profile
Good primers connecting EI to successful working relationships.
5
Anonymous Author
This was a great course.
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Prerequisites
Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
  Course Overview CPE
Course Syllabus
INTRODUCTION and OVERVIEW
  Introduction on Applying Emotional Intelligence for Productive Work Relationships5:57
Emotional Intelligence (EQ)
  Impact of Emotions and EQ12:52
  Self Awareness4:57
  Self-Management5:25
  Social Awareness5:39
  Relationship Management14:36
CONCLUSION
  Course Conclusion9:21
Continuous Play
  Applying Emotional Intelligence for Productive Work Relationships 58:47
SUPPORTING MATERIALS
  Slides: Applying Emotional Intelligence for Productive Work RelationshipsPDF
  Applying Emotional Intelligence for Productive Work Relationships Glossary/IndexPDF
REVIEW and TEST
  REVIEW QUESTIONSquiz
 FINAL EXAMexam