No matter what type of work that you do, gathering information is an important first step. Planning an investigation? Preparing for a business decision? Conducting due diligence? All require doing your research - digging into the backgrounds and actions of individuals or businesses, looking at industry trends and best practices, or generally getting smarter before taking action.

But where do you start? What techniques help you target what you need, while navigating the problems of too much information, too little, or answers that don’t address your questions? And how do you translate findings into something you can use?

In this course, Marcy Phelps, former librarian turned private investigator with a specialty in investigative research, shares a three-step process that helps you get better results in less time. Whether you’re using online sources, interviewing witnesses, conducting surveillance, or anytime you need information to solve a problem or answer a question, learn the best approach for better research outcomes.

Course Key Concepts: Online research, Information skills, Investigative research, Web search skills, Interview skills, Background investigations, Process improvement, Research skills.