1.0 CPE Much has been written about Emotional Intelligence: EQ – the Q stands for Quotient – a measurement. The Q term is taken from IQ tests – Intelligence Quotient. Different tests have been devised to measure it and of course different people define it differently.
My definition is simple: Emotional intelligence is a set of emotional and social skills that establish how well we perceive and express ourselves, develop and maintain social relationships, cope with challenges and engage in life in an effective and meaningful way. Some of the smartest people I know lack EQ, as it and IQ are quite unrelated.
I’m going to share some of my observations and direct experiences with EQ as a means to helping you improve yours'.
This course explores several aspects of EI or EQ as it is called and offers enough descriptions to enable the listener to self-identify and decide which of the elements need self-improvement. It will also be a useful tool for management in its quest to be as useful as possible to the people who report to them.
Learning Objectives
- Explore the different aspects of EQ and how it is measured
- Identify specific aspects and how they manifest themselves in real people
- Recognize ways in which EI can be improved
- Discover some of the measurement tools in common usage
Last updated/reviewed: March 10, 2024
Included In Certifications
This course is included in the following Certification Programs:
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57 Reviews (161 ratings)
Reviews
Anonymous
(VP, WFM and BusTech)
This course provided an in-depth review of the difference between EI and EQ, which I found to be very informative. I really enjoyed the various case studies the instructor discussed throughout the presentation as well as the supplementary course materials. A great refresher to help keep self-awareness top of mind.
Rene Anglo
(Administrative Clerk at EBMUD)
A good refresher (or introductory) course on emotional intelligence, with a more in-depth discussion on self-awareness and self-management. I've seen several of Dr. Diamond's webinars, and she is an excellent instructor who draws upon decades of experience as a business consultant and provides real-life examples.
Anonymous
()
As a parent of a child on the AS I found this course a bit offensive. Of course EI is important in order to function in society but like the author illustrated not everyone has it innately and even those with low EI do well professionally. I think she used the word "nerd" in a pejorative way.
Dinita Wilbourn
( at Turnitin, LLC)
When taking this course, you will get a snapshot of what self-perception, decision making, social awareness, and emotional intelligence means. I enjoyed learning about emotional intelligence. I wish it was a longer course. I think everyone can learn something from this course.
Suzanne Hill
( at CheckWise Payroll LLC)
I listened to this webinar with rapt attention and will likely being reading her books because emotional intelligence is not just faking it until you make it. It is about being educated about what is really going on with you and those with whom you have a relationship.
DAN ZOU
(Payroll manager at Sinopro International Resources Inc.)
With the sense of empowered self-awareness that comes along with emotional intelligence, employees will be able to steer greater motivation. They will have a clear idea of what they are capable of and hence their self-belief would not tremble in demanding situations.
Anonymous
(Own)
I liked the course as it was well presented, engaging, and realistic. The story telling was compelling and drove the points home. The concepts were well thought out and presented in a simple, easy to understand fashion that will be remembered and utilized.
Dana Lester
(Payroll Analyst at Flynn Restaurant Group)
The is a very informative course. The way in which the concepts are presented is helpful and it is easy to understand. The instructor was engaging and was able to keep this interesting. This course could be useful across many levels of an organization.
Anonymous
(Associate Accountant)
This course covers the absolute basics of EQ. ArLyne shares several anecdotes throughout the presentation to help illustrate the information. It has a lot of self-help information if you are looking to better develop your own EQ.
Anonymous
(Payroll Specialist)
I didn't feel like the questions about The TV Show or "Nerds" were appropriate to the material. "Nerd" tends to be perceived as a derogatory term and doesn't feel like it fits in with the concept of Emotional Intelligence.
Tiffany Miller
( at ADP)
This is an excellent refresher course that I would recommend. It is a good suggestion to keep the slide materials for future reference and is also great for recertification of the CPP. I highly recommend this course.
Anonymous
(Accounting Manager)
This was a very fun course to take as it related to a lot of different tv shows and good examples that people can relate to in everyday life. Many of the aspects I didn't realize but this course pointed out many.
Anonymous
()
Thank you, this course was great. I felt like it covered everything necessary and provided me with the tools to pass the exam at the end. Overall I would recommend this to a colleague.
Anonymous
(HR Director)
I enjoyed this course because it emphasizes the important of EQ instead of just focusing on the technical side of things. We need to be well rounded employees and managers.
Judith Poli
(Payroll Manager at Odyssey Systems Consulting)
The instructor really thrives (and succeeds) by using many real-life examples to describe and illustrate the various indicators and traits with valuable insight and advice.
Jeff Cassell
(Treasury Director at Charter Communications)
ArLyne gave a fine lecture that included many examples of emotional intelligence, as well as direct inferences to public figures and situations that we are all aware of.
Anonymous
()
I truly enjoyed this course. Listening to the presentation was like spending time with my bubbe. The course is informative as well as entertaining.
Anonymous
()
Helped me better understand myself and how I can grow my EQ to be more successful in my own life and relationships both personally and professionally.
Lisa Buchanan
(Business Analyst at iSolved)
I really enjoyed listening to this webinar. ArLyne shared her real life experiences which gave clarity to the point information she was presenting.
Kimberly Davis Anderson
(Senior Payroll Specialist at Stratus.hr)
Great course. Information applies in business and personal life. Good opportunity to take a look within yourself and make improvements.
Anonymous
(Retired)
Good class. I learned a lot. Did not think the Nerd reference in Silicon Valley was necessarily appropriate. Otherwise good class.
Anonymous
()
This was a great course. It was well laid out and there were a lot of real life examples. Great into to Emotional Intelligence.
Natalia Lippold
(Certified Payroll Professional at Trivantus, Inc.)
I really enjoyed this course! It made me think about myself and my interactions with others! Very thought-provoking! Thank you!
Anonymous
(Sr Director Consolidation)
Relevant topic and current relatable examples. All the stories as examples make the class enjoyable. Lots of good take aways.
Anonymous
(Manager, Financial Shared Services)
The course provided some thought provoking concepts. The materials were good and the instructor is obviously knowledgeable.
Tammie Laurito
( at Diocese of St. Petersburg)
A good refresher course on the importance of being aware of and realistic about your own level of emotional intelligence.
Anonymous
(Payroll Specialist)
This topic is a very underrated one to cover. I appreciate the metaphors and examples given. Instructor did a great job
Anonymous
()
very informative. I read the Emotional Intelligence 2.0 book and this course lays out the main concepts very simply.
Keith Baker
(Data Analyst at Charter Communications)
I liked this lecture and the stories and comparisons. Gives an understanding of how EQ can affect different people.
Stephen Leitz
(Owner and Founder at Workforce 2080 LLC)
I have enjoyed taking Arlyne's classes a few times in the past. She has great stories about her many interactions.
Lea Maynard
( at Cellular World)
I really enjoyed this!!! Very helpful for workplace environment considerations and may help resolve problems.
Anonymous
()
Interesting course material with good examples provided. All professionals would benefit from this course.
Sealtiel Alvarez Sanchez
(Shared Service Center Manager at Aliaxis)
Quick course about emotional intellgence with examples of actors and some applicable theory. Recommended!
Anonymous
(Payroll Consultant)
Great Course! It moves along at a great pace and the information is current and can be related to.
Anna Poselenova
( at Junior's)
Really interesting course, gives a lot food for thought. ArLyne makes it very easy to watch too.
Mary Lawley
(Payroll Training Manager at QUESTCO COMPANIES)
a field i find fascinating as i feel i lack but seem to have co workers with high regard of me.
Anonymous
(Payroll Manager)
Very interesting and something I found helpful. Will save the slides for future reference.
Anonymous
(Senior Internal Auditor)
This was a very interesting training course explaining EI and EQ with practical examples
Anonymous
()
good exam passed on 1st try will definitely recommend and will encourage you to take it
Deseree Ware
(ESR at ADP)
Comparing young Sheldon and Missy was a good intro that made it easy to understand
Anonymous
(Payroll Administrator)
Great. Course. . Learned. A lot. On the. Subject.
Amy Lyle
( at Denbury Resources)
great class, great information, i have not taken a class on this topic before
Anonymous
(VP of Payoll)
I love this topic. This is so very important for improving work culture.
Michelle Vass
( at Peloton)
Interesting course. Glad I could take it. Look forward to more classes.
Allison Justice
( at ADP)
Informative material but handouts could have included more information.
Nicole Cunnea
(Implementation consultant at ADP)
I enjoyed the real life examples provided by the course instructor.
Anonymous
()
This was an awesome course and a new topic for me to open my mind.
Anonymous
(VP)
Very good enjoyed the course. Good instructor. Like to learn more.
Anonymous
(Director - Billing Data Integrity)
This course was very informative. I highly recommend this course
Erin James
( at SILVERWOOD INC.)
I felt like it could have been covered in a shorter presentation.
KIM MILLER
( at Miller's Mowing & More)
This webinar was very interesting and informational. Thanks.
Norma Orozco
( at ADP)
This was insightful. Thank you for sharing this content!
Brenda CPP
(Payroll and Benefits Manager at Marathon Consulting Group)
Great course with great examples. Very good. Thank you
Anonymous
()
Very interesting perspectives to take into consideration
Amanda Hamner
( at ADP)
Thank you for the information. Keep up the great work
Lorene Johnson
( at SeaOne Holdings)
Real people examples that are relatable to everyday.
Anonymous
()
Helpful review of how to interact with other people.
Prerequisites
Course Complexity:
No advanced preparation or prerequisites are required for this course.
Education Provider Information
Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA
95113
Contact:
For more information regarding this course, including complaint and
cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to
.
ArLyne DiamondPresident, Diamond Associates
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